Global insights,
and the tools
to use them.
We equip you with the knowledge and capabilities to make an impact. Whether you’re entering a new market, managing a crisis, launching a product, or creating policy, we prepare you for the context, communities, and conflicts you will encounter.
Field Research · Service Design · Training
User Research
We help you identify and understand the people you are designing for, what moves and motivates them, and how your products or services fit into their lives. Whomever you are working with, our human-centered process allows us to speak both their language and yours.
Service Design
Whether you are improving an existing service or creating one from scratch, we reduce your costs and risk of failure by ensuring
that it meets real user needs. Based on insights and feedback gathered in context, we prototype, iterate, and test a range of solutions to deliver actionable strategies.
Training and Talks
We train teams to observe, understand, and take action through customized workshops. Our courses have included service design for airlines, storytelling for Fortune 500 companies, disruptive technologies for banks, and smart city design for governments. We also routinely deliver keynotes and talks.
We operate not just as consultants, but aim to build capabilities within your team to continue the work we start. The most successful projects involve close collaboration with teams over an extended period of time, and they often include targeted trainings to support those teams. Our trainings are always created specifically for each context, but often fall into one or more of the following categories.
 |  |  |  |
|---|---|---|---|
 |
Work with us
We join your project team and collaborate on the design process while providing guidance and on-the-job learning. We work best from the earliest stages of a new project or initiative and help define your focus, target audience, and strategy.
4 long-term projects about leadership, DE&I, and internal processes for Maersk
Service design and training
for Singapore Airlines
Service audit and design for European Forum Alpbach
Speculative design for X
(formerly Google X)
Field research and insights for the IFRC (Red Cross and Red Crescent)
Storytelling and design
training for PMI